What are they?
The NDIS Code of Conduct and worker orientation training are designed to help workers deliver services ethically, professionally and safely to participants.
The NDIS Code of Conduct sets standards for the way NDIS providers and workers deliver support. The Worker Orientation Module: Quality, safety and you introduces the values, rights and responsibilities that underpin quality support.
Why it matters
- Professional integrity: The Code of Conduct helps guide respectful, honest and accountable practice.
- Participant safety: Understanding your responsibilities helps protect participants’ rights and supports safe service delivery.
- Everyday decisions: These principles help you think through boundaries, privacy, concerns and conflicts of interest.
What to expect
NDIS Code of Conduct
Start with these practical themes:
- Respect: Treat participants fairly, respect their choices and protect their privacy.
- Quality support: Provide safe, competent and person-centred care.
- Conflict-free service: Identify and manage conflicts of interest that could influence your services.
These themes are a starting point. Read the full NDIS Code of Conduct for all requirements, including acting on concerns and preventing violence, exploitation, neglect, abuse and sexual misconduct.
Tip: If you’re ever unsure about what’s appropriate in a situation, return to the Code and seek guidance. Take time to understand how the principles apply in your day-to-day work.
Worker orientation
The orientation module is self-paced and introduces:
- The role of the NDIS in the lives of people with disability.
- The rights of NDIS participants and how to support them.
- The responsibilities of workers in delivering quality support.
As a planning estimate, allow two to three hours. Check the current course information, work through it at your own pace and download your completion certificate.
How to do it
1. Access the training
Visit the NDIS Commission’s worker training page and follow the link to the training platform. Create an account if required and start the worker orientation module.
2. Work through the material
You can start and stop as needed. Take time to consider how the material relates to the participants you support.
3. Keep the Code available
While the Code is covered through training, it is also useful as a separate reference. Review it after completing the module and make sure you understand how to apply it in practice.
4. Save your certificate
Download and securely store the completion certificate with your professional records.
Common mistakes to avoid
- Leaving orientation until later: Make time to complete the course and confirm any requirements applying to your role.
- Rushing through the Code: Read carefully and reflect on how it guides professional behaviour.
- Neglecting to save your certificate: Keep a copy you can find when needed.
FAQs
Why is the Code of Conduct important?
It sets expectations for ethical practice and for treating participants with dignity, respect and integrity. It applies to registered and unregistered NDIS providers and their workers.
How can I access orientation?
Use the Commission’s worker training page linked above to reach the current training platform.
Action steps
- Access the worker training platform and create an account if required.
- Complete the orientation module and save your certificate.
- Read the full Code of Conduct.
- Keep the Code and your completion record where you can find them again.